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Telecare in Latin America

In recent years, especially after the pandemic, telecare has managed to provide many benefits for our society. However, the capabilities of this service have not been maximized as they could be to help more people who need this technology.

What is telecare?

Telecare is a constant communication system that allows the elderly, to get the care they need in emergency or crisis situations. The service also provides security and protection and thereby improves the quality of life of users.

On the other hand, telecare must have two essential characteristics so that it can be differentiated from other help services for this type of person:

1. The service must be available 24 hours a day, 365 days a year.

2. The service must have the capacity to mobilize resources in cases of emergency. (IDB, July 2022).

As we mentioned in our last article, telecare is going from being a reactive service to a proactive, personalized, and preventive service in continents like Europe, however, in Latin America, there is still a long way to go.

According to the IDB (Inter-American Development Bank) in Latin America, there are several difficulties when developing this technology. The first is the technology itself. There are several technical limitations such as "the lack of speed in the transmission of information from the terminal to the service center (Currie et al., 2015)" and this can discourage investment in telecare. There is also some mistrust in security since this type of technology can invade privacy.

However, this can be countered by being clear and transparent with users. The last difficulty that arises is that of stigmatization. Many users for fear of feeling "old" may associate technology with negative feelings. To reduce this fear, telecare must be carefully promoted and highlight the service's positive points.

Moreover, despite all these challenges, Chile, Uruguay, Brazil, and Mexico are the countries with the most developed telecare. On the other hand, since telecare companies are gradually evolving in these countries, we could also incorporate a service like Roble because it helps prevent the decline in the health of the elderly with minimal cost for the user and has the advantage that it can be used from a mobile device.

For this reason, at Roble, we are creating online and offline communities in Chile and Uruguay because we know that this will soon be a sector that will grow a lot and we know that the senior community in Latin America can benefit from our service.

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